Terms and Conditions

Thank you for visiting our website. If you continue to browse and use this website, you are agreeing to comply with and will be bound by the following terms and conditions of use, which together with our privacy policy govern The Nancy Smillie Shops relationship with you in relation to this website. The term ‘Nancy Smillie' or’ The Nancy Smillie Shop’or ‘us’ or ‘we’ refers to the owners of the website whose registered office is 53 Cresswell Street, Glasgow, G12 8AE. Our VAT number is 797029781 and we are registered in Scotland. The term ‘you’ refers to the user or viewer of the website.


We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will call or email you and offer an alternative, a refund or a later delivery if possible. If you have a discount code, from us or an approved partner, then please note that this discount will only be valid on our full priced collection and not products that have been reduced. Credit card orders are processed securely by Shopify payments and Paypal. The Nancy Smillie Shop does not handle any credit card data for orders placed online. If you would like to speak to a member of staff, please call 0141 334 4240. Please note that pictures may not be to scale; always check dimensions. Colours are reproduced as accurately as possible, however, as with all photography, there may be some variation. Images on Social media may have colour filters. If you have any questions or wish to cancel an order placed with us, please call 0141 334 4240


All items will be available for collection from our shop at the time and date you have selected unless you are otherwise informed. Collection point is 53 Cresswell Street, Glasgow, G12 8AE. The earliest collection date you can select is 48 hours from the time of your order to allow us time to select and package your chosen item. However, if you would like to collect your item before that time, simply give us a call and we can tell you whether your item can be collected earlier. Our number is 0141-334-4240. In many cases, item of jewellery will be available almost straight away. Customers should bring their payment confirmation into the shop when collecting items and a form of ID. If someone is collecting or their behalf they must bring the printed receipt and their own ID. Item(s) will be held for 7 days initially. The customer will then be contacted to check when they will collect their order.


Upon receipt of your item(s) you may be asked to sign to confirm the item is in working order. We estimate the charges for delivery or postage for items of furniture or other bulky items. Sometimes the actual charges of delivering an item exceed the charges listed online. In this case we may contact you to re-negotiate the charge or cancel the order. We will of course avoid this where possible. Removal of packaging and building furniture is not included in the price quoted online. If you would like this to be done, pleas call us for a quote. We make every endeavour of delivering your purchased goods on time on the agreed date, but we cannot be held responsible if this is not the case due to reasons beyond our control. If you are not present to accept the delivery at the agreed time and date you may be charged for re-delivery. If you are dissatisfied with your online purchase for any reason please contact us. If a refund is given, you are responsible for the cost of returning the goods to us including bearing the cost of the postage/delivery. We can arrange collection of the goods at a price agreed with our courier or delivery company. We reserve the right to withhold all or part of the refund amount if the items are returned damaged. Mattresses can only be returned if they are unopened. Opened mattresses cannot be returned for hygiene reasons.


We make every effort to protect the privacy of our users and customers. As such we will not ask for personal details that are not required as part of your transaction. Any personal data collected by us online will be safely and securely stored and not shared with any third party. This website uses cookies to enable data to be stored and to ensure the site runs smoothly, for example in the operation of the shopping bag. You can disable cookies in your browser, or delete cookies after visiting this site.


All images, text, design and graphics on this website are owned by The Nancy Smillie Shop or Associated Photographers. We welcome people sharing our images, but please ensure a correct credit and a link to this site. Documents or related graphics on this Website must not be modified in any way.
The Nancy Smillie Shop reserves the right to modify / change the website at any given time. Prices displayed are inclusive of UK VAT but exclusive of delivery costs.Prices on the website may vary from prices in store.