Delivery & Returns
Orders are usually dispatched within 24 hours of purchase. Orders may take longer at this time due to Covid. We apologise for any inconvenience this may cause.
Standard UK Delivery
For standard UK delivery of smaller items, such as jewellery and small gifts, we charge £3.95. Items are sent 2nd Class Royal Mail, and should be delivered 2-3 working days from the dispatch date. We calculate postage for larger items depending on their weight and size, this is calculated at the checkout.
Furniture delivery charges are estimated. If the delivery charge exceeds the charge listed at the checkout, we may contact you to arrange payment of the difference (we avoid this where possible). Most of our furniture is made to order, so please call or email the shop for an estimated delivery time.
For European Delivery, we charge £13.95 for smaller items. For International delivery we charge £19.95 for smaller items. Both European and International deliveries are sent through Royal Mail's international delivery system. For European and International shipping of larger items, please call the shop. (0141 334 4240)
Please call the shop directly on 0141 334 4240 if you wish to arrange an Express Delivery. Unfortunately we cannot guarantee next day delivery due to Covid, we will however do our best to send orders out as quickly as possible.
Click and Collect
We offer a FREE Click and Collect service. Just select "Pick up" as your Delivery Method at the checkout. We aim to have your item ready to collect within 24 hours from our main store on Cresswell Street. We will send you an email to notify you when your order is ready for collection.
FREE Gift Wrapping & Card
Currently, we are offering a Free Gift Wrapping service. We understand this is a difficult time for everyone, and we want to make it as easy as possible for you to send a gift. So if you are sending a gift, and you would like your gift wrapped, please add our Free Card & Gift Wrap to your cart, and we will do the rest.
Order Cancellations or Changes
To change or cancel an order, please call us on 0141 334 4240. We are unfortunately unable to alter or cancel orders that have already been sent.
Should you wish to return an item, you must inform us you wish to return it within 14 days of receiving any items. Any items must then be returned to us within 14 days of informing us of your desire to return. Items should be returned in their original packing and condition. Refunds will not be given to order returned to us outside of this timeframe or if you have not infirmed us that you wish to return your item within 14 days of receiving it. If your item is faulty or you have received an incorrect item, please send us an email or call us on 0141 334 4240.
Please send any returns to:The Nancy Smillie Shop
53 Cresswell Street